Returns & Exchanges

At SouthPop, we want you to be satisfied with your purchase. Please read the following policy carefully before making a purchase.

30-Day Exchange Policy

SouthPop offers a 30-day exchange policy, which means you have 30 days after receiving your order to request an exchange.

All sales are final and SouthPop does not offer refunds for change-of-mind purchases, except where otherwise required by applicable consumer protection laws.

To be eligible for an exchange, your item must be:

• Unused and unopened
• Unassembled and unmodified
• In the same condition that you received it
• In its original packaging with all included accessories, tools, and components
• Accompanied by a receipt or proof of purchase

Items that have been opened, assembled, modified, or used are not eligible for a change-of-mind exchange.

To request an exchange, please contact us at info@southpop.co with your order number, reason for exchange, and details of the item you would like to exchange it for.

Items sent back to us without prior approval will not be accepted.

For change-of-mind exchanges, return shipping costs and the shipping costs of sending the replacement item are borne by the customer.

If the replacement item is of a higher value, the customer will be required to pay the difference. If the replacement item is of a lower value, the remaining value will be issued as store credit.

All exchanges are subject to product availability.

Non-Exchangeable Items

The following items are not eligible for a change-of-mind exchange:

• Sale or discounted items
• Gift cards
• Used or opened items
• Custom or personalised products
• Special-order or made-to-order products
• Consumable products that have been opened or used
• Limited edition products or drops where stated

Please contact us before purchasing if you have any questions about a product or its eligibility for exchange.

Defects, Damages & Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged or incorrect item, or notice a defect upon receiving your order, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos and/or videos showing the issue

For items damaged during shipping, please also provide photographs of the parcel, packaging, and affected product.

Once assessed, SouthPop will determine the appropriate resolution based on the nature of the issue. This may include:

• Replacement of the affected item or component
• Exchange for the same product
• Exchange for another product
• Store credit
• Refund or another remedy where required under applicable consumer protection laws

Reporting an issue after 48 hours does not automatically make a genuine manufacturing defect ineligible for assessment. However, damage, missing items, incorrect products, and other issues apparent upon delivery should be reported promptly so that we can verify the condition of the order.

Exchanges

Once your exchange request has been approved, we will provide instructions on how and where to send your item.

After the returned item has been received and inspected, the exchange will be processed subject to product availability.

If the requested replacement is unavailable, SouthPop may offer an alternative product or store credit.

Once a voluntary change-of-mind exchange has been completed, the exchanged item is considered final and is not eligible for another change-of-mind exchange.

This does not affect claims relating to genuine manufacturing defects or any rights available under applicable consumer protection laws.

Fingerboard Product Disclaimer

Fingerboard products are performance products and naturally experience wear through regular use.

Normal wear and tear is not considered a manufacturing defect.

Minor variations in colour, wood grain, finish, material, machining, or manufacturing tolerances may occur between products and are not necessarily considered defects.

Wheels & Bearings

Fingerboard wheels and bearings are precision performance components.

The following are generally not considered manufacturing defects:

• Normal wear from riding
• Dirt or debris affecting wheel spin
• Minor bearing noise developing through normal use
• Reduced spin caused by hardware adjustment or wheel nut tightness
• Cosmetic marks caused by riding
• Minor variations in colour or finish

Wheel free-spin time alone is not an indicator of performance, quality, or whether a wheel is defective.

Over-tightening wheel nuts may reduce wheel spin, cause binding, or damage components. Issues caused by improper installation, modification, adjustment, misuse, or over-tightening are not considered manufacturing defects.

If you believe your wheels or bearings have a manufacturing defect, including bearing slip, please contact us with supporting photos or videos so that we can assess the issue.

Bushings & Tuning

Bushings and other soft tuning components naturally compress, break in, deform, or change shape through use.

This is considered normal wear and is not necessarily a manufacturing defect.

Once used, bushings and tuning components are not eligible for a change-of-mind exchange.

Grip Tape

Grip tape is a consumable product.

Once the backing has been removed, or the grip tape has been applied, cut, modified, or used, it cannot be exchanged for change of mind.

Decks

Fingerboard decks are made from real wood veneers, meaning every deck may have unique grain patterns, veneer colours, and natural material characteristics.

Minor cosmetic variations or imperfections that do not materially affect the function or performance of the deck are not considered defects.

Handmade SouthPop Products

SouthPop products that are handmade may naturally have slight variations between individual pieces.

These may include variations in:

• Wood grain and veneer colour
• Dyed veneer colour or saturation
• Shape and finishing
• Graphic placement or alignment
• Lacquer or coating finish
• Engraving or printed details

These characteristics are part of the handmade manufacturing process and are not considered defects unless they materially affect the product's intended function.

Graphics & Finishes

Minor differences in graphic alignment, colour reproduction, transfer application, print texture, positioning, lacquer, or finish may occur between products.

Graphics and finishes may also naturally wear through regular fingerboarding use.

Normal cosmetic wear is not considered a manufacturing defect.

Trucks

Fingerboard trucks are performance components and may require basic setup and tuning, including adjustment of kingpins, bushings, pivot cups, lock nuts, and wheel nuts.

Performance may vary depending on setup, riding style, maintenance, and the components used with the trucks.

Minor manufacturing tolerances may occur between individual trucks and components and are not automatically considered defects.

If you believe a truck has a manufacturing issue, such as an uneven or incorrectly positioned axle, damaged thread, or other abnormality, please contact us with clear photos or videos showing the issue.

SouthPop will assess whether the variation falls outside reasonable manufacturing tolerances or materially affects the normal fit, function, or performance of the product.

Issues caused by improper installation, modification, misuse, excessive force, or over-tightening hardware are not considered manufacturing defects.

Products From Other Brands

SouthPop is an independent retailer and carries products from various third-party fingerboard brands and manufacturers.

Manufacturing methods, tolerances, and warranty policies may differ between brands.

If you experience a potential manufacturing defect with a third-party product purchased from SouthPop, please contact us first. We will assess the issue and, where appropriate, may work with the manufacturer or distributor to determine the appropriate resolution.

Manufacturer warranty claims may also be subject to the respective brand's warranty terms and assessment.

European Union & Other Statutory Consumer Rights

SouthPop's 30-day exchange policy is a voluntary store policy and does not replace any mandatory consumer rights that may apply to your purchase.

For qualifying distance purchases where European Union consumer withdrawal rights apply, consumers generally have the right to withdraw from the purchase within 14 days of receiving the goods without providing a reason, subject to applicable exceptions.

Where such a statutory right applies, eligible refunds will be handled in accordance with the applicable consumer protection laws.

Other rights relating to defective, damaged, or non-conforming goods may also apply depending on the customer's jurisdiction.

Acceptance of Policy

By purchasing from SouthPop, customers acknowledge that fingerboard products are performance products that naturally experience wear through use and that handmade and manufactured products may contain reasonable variations between individual pieces.

Nothing in this policy excludes or limits any consumer rights or remedies that cannot legally be excluded under applicable law.