Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@southpop.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@southpop.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@southpop.co.
At SouthPop, we want you to be satisfied with your purchase. Please read the following policy carefully before making a purchase.
Return Window
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, items must be:
• Unused and unopened
• In the same condition you received them
• In their original packaging
• Accompanied by proof of purchase
Items that have been opened or used are not eligible for refunds.
To request a return, please contact us at info@southpop.co with your order number and reason for return. Returns sent without prior approval will not be accepted.
Return shipping costs are borne by the customer, unless the item is defective, damaged, or incorrect.
Non Returnable Items
The following items cannot be returned or refunded:
• Sale or discounted items
• Gift cards
• Used items
• Opened items
• Custom or special order products
If you have questions about a product, please contact us before purchasing.
Defects, Damages and Incorrect Items
Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery with:
• Your order number
• A clear photo or video of the issue
Once reviewed and approved, SouthPop may offer:
• Replacement of the same item
• Exchange for another product
• Store credit
Defect claims submitted after 48 hours may not be accepted.
Exchanges
If you would like a different product, the fastest way is to:
- Request a return for your unused and unopened item.
- Once your return is approved, place a new order for the item you want.
We only accept exchange requests for unopened products or products confirmed to be defective. Once an exchange has been completed, it is considered final.
Refunds
Refunds will be processed after the returned item is received and inspected.
Approved refunds will be issued to the original payment method within 7 business days. Please allow additional time for your bank or card provider to process the refund.
Shipping costs are non refundable unless the item was incorrect or defective.
Fingerboard Product Disclaimer
Fingerboard products are performance items and may naturally wear with use.
Normal wear and tear from riding is not considered a defect and is not eligible for refund or replacement.
Minor variations in colour, wood grain, finish, or material may occur and are not considered defects.
Wheels and Bearings
Fingerboard wheels are precision components designed for performance.
The following are not considered defects:
• Normal wear from riding
• Dirt or debris affecting wheel spin
• Minor bearing noise after use
• Reduced spin due to truck tightness
• Cosmetic marks from riding
Wheel spin time is not an indicator of performance or quality.
Over-tightening wheel nuts may reduce spin or cause binding. SouthPop is not responsible for issues caused by overtightening hardware during setup or use.
Any manufacturing defect such as bearing slip must be reported within 48 hours of receiving the product.
Bushings
Bushings are soft tuning components and may compress, deform, or change shape after use. This is normal wear and not considered a defect.
Grip Tape
Grip tape is a consumable product. Once applied or used, it cannot be returned or exchanged.
Decks
Fingerboard decks are made from real wood veneers, meaning each deck has unique grain patterns and colour variations.
Small cosmetic differences or imperfections that do not affect performance are not considered defects.
Trucks
Fingerboard trucks may require basic setup and tuning, including adjusting kingpins or bushings.
Performance may vary depending on setup, riding style, and surface conditions.
Issues caused by improper setup or over-tightening hardware are not considered defects.
Acceptance of Policy
By purchasing from SouthPop, customers acknowledge that fingerboard products are performance items that naturally wear with use, and agree to the terms outlined in this policy.